Legal
Refund Policy
Velorex Recovery Intelligence plans are digital licenses. Because the Free plan lets you scan your device and recover up to 500 MB before paying, please use it to check that the software detects your files before you buy.
1. When a refund is given
- Duplicate payment: you were charged more than once for the same order.
- License not delivered: you paid and did not receive a working license.
- Not activated: you ask for a refund within 7 days of purchase and the license has never been activated.
- Activation fault: the license cannot be activated because of a fault on our side that we are unable to fix.
2. When a refund is not given
- The license has been activated and recovery allowance has been used.
- The plan's validity period or recovery allowance has run out.
- Specific files could not be recovered, or were recovered incomplete. Recovery depends on the condition of the storage device and is not guaranteed.
- The storage device is physically damaged. The software does not repair hardware.
- The license was revoked for fraud, abuse or sharing beyond the permitted devices.
3. How to ask
Contact Velorex Studio IT Services with your order reference and the email address used for the purchase. We reply with a decision and, where a refund is approved, return the payment by the original payment method.
4. After a refund
A refunded license is revoked and can no longer be used for recovery. Files you have already recovered are not affected.
Nothing in this policy limits rights you have under applicable consumer law.
Contact
Questions about this document can be sent to Velorex Studio IT Services using the contact details provided with your purchase or inside the application.